Q&A

 

How long does it take for my order to be delivered?

Due to high demand, our processing time is 3-7 days. After the order is successfully placed, the delivery time is 15-21 business days.

 


How does shipping work?

 We offer worldwide shipping for a small fee. You don't have to worry about additional costs beyond this shipping fee. Please note that while we cover the shipping fee for returns, any return shipping costs will be the responsibility of the customer.


Can I return or exchange items?

Yes, we accept returns and exchanges within the 30-day trial period after receiving the goods. Please read our return policy for more information and instructions on the process.


How do I contact customer service?

You can contact our customer service by email at office@lonaloon.de. Our customer service representatives are happy to assist and answer any questions you may have.

 

What materials are your clothes made from?

Our clothes are crafted from a variety of high-quality materials, including cotton, wool, silk, linen, and polyester. We select fabrics based on their comfort, durability, and style.


Are your materials sustainable?

Yes, we prioritize sustainability by using eco-friendly materials like organic cotton, bamboo, Tencel (Lyocell), recycled polyester, and hemp. Our goal is to reduce environmental impact while offering stylish options.


How should I care for delicate fabrics like silk and cashmere?

For silk, hand wash in cold water with gentle detergent or dry clean, and avoid wringing or direct sunlight. For cashmere, hand wash in cold water with wool detergent or dry clean, lay flat to dry, and store folded.


What are the differences between natural and synthetic fibers in your clothing?

Natural fibers like cotton, wool, and silk are breathable and biodegradable, offering comfort and eco-friendliness. Synthetic fibers like polyester and nylon are durable, resistant to wrinkles and shrinkage, and often used for their performance benefits.

How can I tell if a fabric is high-quality?

 High-quality fabric typically has a higher fiber content of natural materials, a dense weave, a smooth and consistent finish, and feels soft and comfortable to the touch.


What innovative materials do you use in your fashion items?

We use tech fabrics with moisture-wicking and UV-protective properties, smart textiles that integrate electronic components, recycled materials from plastic or regenerated fibers, and biodegradable materials designed to decompose naturally.


What does fabric weight and drape mean, and why are they important?

Fabric weight refers to how heavy the fabric is and affects its warmth and durability. Drape describes how the fabric falls or hangs, influencing how it shapes the body. Both are crucial for the garment’s appearance and suitability for different seasons.

Do you treat your fabrics with any special finishes?

Yes, our fabrics may have treatments like waterproofing, wrinkle resistance, anti-microbial finishes, UV protection, and stain resistance to enhance their functionality and longevity.


Can I return or exchange items if I'm not happy with the material?

 Absolutely! We accept returns and exchanges within 30 days of receiving your items. Please check our return policy for detailed instructions.


How do you ensure the quality of your materials?

We rigorously test all our fabrics for durability, comfort, and performance. Our materials are sourced from trusted suppliers and crafted with meticulous attention to detail to meet our high standards.


What should I do with my old clothes from your store when they wear out?

You can donate them to charity, recycle them through textile recycling programs, upcycle them into new items, or sell them to second-hand stores or online marketplaces. Sustainability extends beyond purchasing new clothes!